Customer Notice ** Wild Discovery will be closing at 3pm on Wednesday 15th October 2025 **
When booking tickets online for zoo admission, animal encounters, animal experiences, and any other seasonal events including Christmas Reindeer Feeding please read the following booking terms:
Booking Terms
- Payment is always required at the time of booking.
- Once a date/time has been booked (including gift vouchers), the booking is non-transferrable and non-refundable, therefore please double check your date and times before completing your booking.
- Zoo admission tickets are only valid for the date you have booked from 10.30am til one hour before closing. Please see our opening times here.
- Before making a booking for any encounter, experience or event please read the specific Terms and Conditions before making a booking, click here as once a booking has be made no refunds or transfers can be provided.
- Annual pass holders will be asked to show their valid pass upon zoo entry. If you arrive without your annual pass you will be required to pay normal zoo admission. This admission will be refunded when your valid annual pass is shown and receipt for admission purchase is provided.
- Visitors with disabilities may admit one accompanying carer free of charge when they pay for a full price adult or child ticket. To receive your free carer’s ticket, please make sure you bring along your supporting documents that shows you require a carer. Please click here to see the documents that are accepted.
If you have any questions please contact us via email info@wilddiscovery.co.uk.
