When booking tickets online for zoo admission, encounters, experiences, and any other event please read the following booking information:
Payment is required at the time of booking.
Tickets are only valid for the date booked. With a zoo admission ticket you can enter the zoo from 10.30am until one hour before closing time and it is a day pass so you can come and go from the zoo. For an encounter, experience or other event please see relevant page for entry time details.
No refunds are given for any online purchases. Once an online purchase has been made no refunds are given.
Bookings can be transferred to another date when a minimum of 72 hours notice is provided and subject to availability. To request a transfer please email firstname.lastname@example.org with your booking reference number and preferred new date.
Annual pass holders will be asked to show their valid pass upon zoo entry.