christmas

Christmas Reindeer Feeding Experience

Step Into the Magic of Christmas: An Enchanted Reindeer Feeding Experience 🦌🎄

This Christmas, let your festive adventure begin with a sprinkle of magic, a touch of wonder, and a very special encounter with Santa’s reindeer!

Step into a world of Christmas enchantment with our brand-new Immersive Christmas Reindeer Feeding Experience — a magical adventure filled with festive surprises.

Your journey begins when you’re greeted by one of Santa’s very own reindeer elves, who will guide you towards the Enchanted Elevator. Gather your family — up to six adventurers, including little ones — and prepare to be whisked away on an extraordinary journey from Wild Discovery to the secret world of Santa’s Reindeer Lodgings.

As the elevator doors gently close, the magic begins! Watch as the space transforms around you with shimmering lights, enchanting festive melodies and a sprinkle of North Pole magic. Where will the journey take you? Only Santa’s magic knows! ✨

When the doors open, a very special Christmas surprise awaits. You’ll discover how to make your very own reindeer food, ready to take with you for a truly magical moment — hand-feeding our wonderful reindeer themselves!

🎁 Your magical adventure awaits – pick your preferred ticket option.

Option 1 – Daytime Feeding Experience Tickets – you will need to purchase;

• Daytime Feeding Experience Ticket: £15 per family (up to a maximum of 6 people, including infants as it is based on space).
• Zoo admission tickets: the experience takes place within the zoo, and you have access to the zoo for the whole day, make sure you purchase a valid zoo admission ticket for each person in your group wishing to take part in the feeding experience.
• Pick your date: selected dates available for the feeding experience between 21st November 2026 – 3rd January 2027.
• Pick your time: choose a feeding experience time that suits you from the dates available. Please make sure you arrive at Wild Discovery at least 15/20 minutes before your experience time to allow you enough time to book in, walk through the zoo to the experience entrance. Late arrivals can not be accepted.

Option 2 – Evening Feeding Experience Tickets – you will need to purchase;

• Evening Feeding Experience Ticket: £30 per family (up to a maximum of 6 people, including infants as it is based on space). Please note only a small area of the zoo will be open in the evening, this is your route to the Feeding Experience.
• Pick your date: selected dates between 20th November 2026 – 22nd December 2026.
• Pick your time: choose a feeding experience time that suits you from the dates available. Please arrive at Wild Discovery at least 15/20 minutes before your experience time to allow you enough time to book in, walk through the zoo to the experience entrance. Late arrivals can not be accepted.

✨ Spaces are waiting to be filled with Christmas magic — book your Immersive Christmas Reindeer Feeding Experience today and make this festive season one to remember! 🎅🦌

Booking Terms and Conditions – please read before making a booking.

The Christmas Reindeer Feeding Experience takes place within the zoo.  It is an optional extra activity for daytime paying zoo visitors, therefore zoo admission is NOT included in the price of a daytime feeding experience ticket and zoo admission must be purchased separately for each individual wishing to participate in the experience. Please click here to see our admission prices. 

Once a feeding experience ticket and/or zoo admission tickets have been purchased they are strictly non-refundable and non-transferrable.  Therefore please make sure you choose the correct date and experience time.

One feeding experience booking is for one time slot for up to a maximum of 6 individuals, this includes infants as it based on space within the elevator.  If your group is more than 6 individuals you will be required to book an additional time slot(s) for the experience.

All children must be supported by an adult when feeding the reindeer, recommended for age 4 years and above.  Please note that we cannot guarantee that the reindeer feed is nut free, therefore it is not recommended for anyone that suffers with a nut allergy. If you have a pet allergy it is also not a recommended activity as you will be meeting real reindeer.  Handwashing facilities are provided within the lodgings.

When making a booking you must choose an experience time.  You must arrive at Santa’s Enchanted Elevator on time for your experience, late arrivals will not be accepted.  We therefore highly recommend that you and your party arrive at Wild Discovery at least 15/20 minutes before your booked experience time to ensure you have enough time to walk from the entrance of Wild Discovery to Santa’s Enchanted Elevator within the zoo premises.

It is strongly recommended that you pre book your experience and zoo admissions, as there are a limited number of experience times available on the selected dates available.

You are feeding real reindeer.  The reindeer have access to the whole of their enclosure at all times and have the choice to come and feed, therefore we cannot guarantee they will, and staff will not force the reindeer to participate. The number of experiences sold are limited to ensure that the reindeer still receive their normal daily feed intake for welfare reasons. 

All members of public participating in reindeer feeding must adhere to the following health and safety instructions which are provided below.  If they are not followed you and your party, you will be asked to leave, and no refund will be given.

• Hold your hand flat when feeding the reindeer.
• Do not touch the reindeer or their antlers, they do not like it and will move away.
• Please be as quiet as you can, they don’t like loud noises and will move away.
• Do not put your or anyone else’s arms, head or any other body part through the fencing or over the fencing.  If you are seen doing this you will be asked to leave the area.
• You must wash your hands after feeding the reindeer at the handwashing sink situated in the Lodge.
• All children feeding the reindeer must be supported by an adult.  It is a recommended activity for children age 4 years and above.
• Allergy advice – this experience is not recommended for anyone with a nut or pet allergy as we cannot guarantee the reindeer feed is nut free and you will be getting close to real reindeer.
• No flash photography.

By making a booking for “Christmas Reindeer Feeding Experience” you are agreeing to accept and follow all the above terms and conditions.