Covid-19 Information


Postage & Returns Policy


Postage Information

Postage charge is £3.99

Royal Mail signed for service is used.  Please allow 3 – 5 working days for your parcel to arrive.  Orders are sent out Monday – Friday only.  We can currently only post to mainland UK.

Collect FREE of charge from Wild Discovery Gift Shop.  Please allow 3 days for your order to be sorted.

Returns and Refunds

Gift Vouchers and Animal Adoptions

These items are non-returnable or refundable.

Other items

If you would like to return your items, please return the goods to the following address or in person to the Gift Shop, along with your name, contact number and the reason why you are returning the goods. 

Returns address:

Wild Discovery

Ribby Hall Village

Ribby Road

Wrea Green




Once received the goods will be checked over, and if the goods returned undamaged, unspoiled, with tags still attached along with a valid reason for return you will receive a full refund of what you paid within 7 days of the goods being received.  Please note that if you are mailing your items back to us that any postage charges are your responsibility.  Please make sure that you package the goods carefully to avoid damage.  If goods returned to us are unfit for resale, we unfortunately will not be able to refund you.

Damaged goods

If you receive your parcel and the contents are damaged please contact us immediately by sending us a photograph of your damaged items along with your name and contact number to We will then arrange for a refund or replacement to be sent out to you as soon as is possible.