Postage & Returns Policy


Postage Information

Postage charge is £0.99.

Once your order has been placed please allow up to 3 days for your order to be processed.

Standard 1st Class Royal Mail service is used.  Please allow 3 – 5 working days for your parcel to arrive.  Orders are sent out Monday – Friday only (not including Bank Holidays).  We can currently only post to mainland UK.

Collect FREE of charge from Wild Discovery Gift Shop. 

Returns and Refunds

The following items are non-returnable and non-refundable.:

Gift Vouchers
Animal Adoptions
Edible items

If you would like to return any other items, please return the goods to the following address or in person to the Gift Shop. You must include the original receipt to show proof of purchase from Wild Discovery, along with your name, contact number and the reason why you are returning the goods.  We recommend that you take a photograph of your receipt before sending the original to Wild Discovery.

Returns address:

Wild Discovery
Ribby Hall Village
Ribby Road
Wrea Green

Once received, the goods will be checked over, and if the goods are returned with a valid and clear Wild Discovery receipt, undamaged, unspoiled, with tags still attached along with a valid reason for return you will receive a full refund of what you paid within 14 working days of the goods being received.  Please note that if you are mailing your items back to us that any postage charges are your responsibility.  Please make sure that you package the goods carefully to avoid damage.  If goods returned to us are unfit for resale, we unfortunately will not be able to refund you and we will contact you to inform you.

Damaged goods

If you receive your parcel and the contents are damaged please contact us immediately by sending us a photograph of your damaged items along with your name and contact number to info@wilddiscovery.co.uk. Do not discard the package and items. If you do discard the package and items no refund will be given. We will then arrange for a refund or replacement to be sent out to you as soon as is possible.