Covid-19 Information


animal encounters


Your chance to meet some of our animals up close and personal!

Tortoise and Capybara Encounters

You will create some enrichment for your chosen animal, before heading in to meet them up close for an unforgettable experience!

Keeper Note – Larry the Capybara likes to rest on your legs whilst enjoying a tickle, we can’t promise that he will be clean though, he enjoys a daily swim and mud bath!

Duration: 30 minutes
Number of people per encounter: maximum of 4
Price: £25 per person (includes zoo admission)
Age restrictions: Tortoise 5 years + Capybara 8 years +

Before making a booking please the Terms and Conditions below.

Giant Anteater Encounter

You will meet and feed Diego our Giant Anteater some of his favourite treats and his lunch from the safety of our designated encounter area with our keeper whilst learning more about is unusual and unique feeding and survival adaptions.

Duration: 30 minute
Maximum of 2 people.
Price: £25 per person (includes zoo admission)
Age restrictions: 10 years +

Before making a booking please read the Terms and Conditions below.

What’s included in the encounters

Zoo admission is included in the encounter price for the person completing the encounter.
Meeting your chosen encounter animal up close and learning about them with the keeper.

What you need to know before you book

The encounter is only for people of the minimum age or above. If a person is booked for an encounter that is not above the minimum age they will not be allowed to complete the encounter.

Anyone completing the encounter that is under the age of 18, must be accompanied by an adult who will need to pay zoo admission. To book admission tickets click here. Please note: Due to current covid-19 restrictions it is strongly recommended that you pre book these tickets as we are operating on reduced visitors numbers until further notice and therefore can not guarantee entry without tickets.

For the Tortoise and Capybara encounters you need to wear sturdy footwear, no opened toed shoes/sandals are allowed, and wear clothes you don’t mind getting dirty! Make sure you dress for the British weather with all the encounters as they take place outdoors.

If you have any allergies or disabilities you must contact us before booking to make sure that we can provide you with a safe and enjoyable experience. The encounters are not suitable for pregnant persons. 

Please read the full terms and conditions before booking an encounter.Download

How to book

To book please click on the links above.

If you have a gift voucher to redeem a gift voucher please call 01772 673836 during our opening hours or email

To purchase a gift voucher please click here.